A WhatsApp AI agent is best at the first conversation: replying instantly, answering common questions and finding out what the customer needs. It works at 2 AM and on public holidays, and it never forgets to follow up.
What it shouldn’t do is negotiate complex deals or make promises outside your rules. A good setup gives the agent clear limits and a smooth handover to your team when a conversation needs a person.
Start with your 20 most common questions, your qualifying questions and your booking rules. That alone covers most of the conversations businesses receive.
Book a free AI audit to see how this applies to your business.